Get in touch
Questions, corrections, or partnership inquiries.
Real replies from real humans, usually within two business days. We do not have a chat bot; we do have an inbox.
Email us directly.
The fastest way to reach us: hello@testyourgenome.com
Include enough detail that we can help without a follow-up round. If you're asking about a specific claim on the site, link to the page. If you're reporting a factual error, include the correction and, ideally, a source.
What we can help with.
- Factual corrections. Prices, specs, report details, dates — if we got it wrong, tell us and we'll fix it.
- General WGS questions. If our FAQ page didn't answer it, ask us. Interesting questions become new FAQ entries.
- Provider comparisons. If you're weighing Dante against another provider we haven't covered, we're interested in the comparison.
- Partnership inquiries. New affiliate programs, syndication, or content partnerships — email with the specifics.
What we can't help with
- Interpreting your specific genome results. That's what genetic counsellors are for.
- Order status at Dante Labs. We don't have access to their customer system. Contact Dante directly at their support address.
- Refund requests. Refunds go through the provider you ordered from, not through us.
- Medical questions. We are not a clinical service.
Response times.
Two business days is the target. Complicated questions or busy weeks can push that out. If you haven't heard back in a week, resend — sometimes messages get flagged as spam and we miss them.